This Privacy Policy describes how BetPro ("we", "us", "BetPro") collects, uses, stores, shares, and protects personal information about users ("you", "your") of the BetPro platform at betpro-khelo.com. It forms part of the agreement between you and BetPro alongside our Terms and Conditions.
By registering a BetPro account, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree, please do not register or continue to use BetPro.
This policy was last reviewed and updated on 1 January 2025. We will notify you of any material changes before they take effect, either through your registered email address or through a notice displayed prominently on betpro-khelo.com.
For the purposes of this policy, "personal data" means any information that can identify you directly or indirectly — including your name, mobile number, email address, payment details, device identifiers, and betting history on BetPro.
BetPro collects personal data through several different channels depending on how you interact with the platform. Below is a comprehensive breakdown of every category of data we may hold about you.
| Category | Specific Data Points | When Collected |
|---|
| Registration Data |
Full name, date of birth, Pakistani mobile number, email address, chosen password (stored as a hash — never in plain text) |
At account creation |
| Identity Verification (KYC) |
CNIC number, NICOP, or passport copy; selfie or photo for liveness check |
Before first withdrawal |
| Financial Data |
Mobile wallet number (Easypaisa/JazzCash), bank account details for IBFT, partial card number and card type (full card data is never stored by BetPro) |
On deposit/withdrawal |
| Transactional Data |
Deposit amounts, withdrawal amounts, bet history, bet outcomes, bonus usage, wallet balance history |
Continuously during use |
| Technical Data |
IP address, device type, operating system, browser type and version, screen resolution, session timestamps |
On each platform session |
| Usage Data |
Pages visited on BetPro, games played, features used, click patterns, time spent on pages |
Continuously during use |
| Communications Data |
Live chat transcripts, support ticket content, email correspondence with BetPro |
When you contact us |
| Marketing Preferences |
Whether you have opted in or out of promotional communications via SMS and email |
At registration and on update |
BetPro does not collect sensitive personal data such as biometric data (beyond what is required for KYC liveness checks), health data, or financial credit history unless directly necessary and explicitly requested.
Every piece of data BetPro holds about you is used for one or more of the following purposes. We do not use your data for any purpose that is not listed here without first obtaining your specific consent.
- Account management: Creating and maintaining your BetPro account, processing your login, displaying your wallet balance and bet history.
- Identity verification: Confirming that you are who you say you are, that you are over 18, and that you are eligible to use BetPro under our Terms and Conditions.
- Payment processing: Processing your deposits from and withdrawals to your registered Pakistani payment methods. BetPro uses your financial data solely to route transactions correctly — it is never used for any other commercial purpose.
- Fraud detection and prevention: Identifying unusual account activity, detecting duplicate accounts, monitoring for patterns associated with money laundering or bonus abuse, and protecting all BetPro members from the consequences of fraudulent activity on the platform.
- Legal compliance: Meeting our obligations under applicable laws, including providing transaction data to payment processors and — where required by law — to regulatory or law enforcement bodies.
- Platform improvement: Analysing aggregated, anonymised usage data to understand how BetPro is used, identify areas where the experience can be improved, and prioritise new features based on player behaviour.
- Customer support: Responding to your enquiries, resolving disputes, and following up on feedback you provide to BetPro through any channel.
- Responsible gaming: Monitoring your account for indicators of problem gambling behaviour, applying deposit limits or self-exclusion where requested, and maintaining a record of responsible gaming interventions.
- Promotional communications: Sending you information about BetPro promotions, bonuses, and offers — but only if you have opted in and only through the channels you have selected.
BetPro processes your personal data on the following legal grounds:
- Contractual necessity: The majority of data processing by BetPro is necessary to fulfil the contract between you and BetPro — specifically to operate your account, process transactions, and deliver the betting and gaming services you signed up for.
- Legal obligation: Certain data processing — including KYC verification and transaction monitoring — is required by applicable financial and operational regulations. BetPro cannot waive these requirements even at a member's request.
- Legitimate interests: BetPro processes some data on the basis of legitimate interests — particularly in relation to fraud prevention, platform security, and product improvement. We always balance our legitimate interests against your right to privacy.
- Consent: Where BetPro asks for your consent to process data — such as for marketing communications or non-essential cookies — processing only begins after consent is given. You can withdraw consent at any time through your BetPro account settings or by contacting support.
BetPro shares personal data with third parties only when it is necessary, lawful, and subject to appropriate data protection safeguards. We do not sell your data. The categories of recipients are as follows:
- Payment processors: To execute your deposits and withdrawals, BetPro shares necessary transaction data with Easypaisa, JazzCash, NayaPay, SadaPay, IBFT processing partners, and Visa/Mastercard networks. These processors receive only the data required to complete the specific transaction.
- KYC and identity verification partners: BetPro uses licensed identity verification services to process the documents you provide during account verification. These partners operate under strict data processing agreements and are not permitted to use your documents for any purpose other than verification on behalf of BetPro.
- Technology infrastructure providers: BetPro's platform runs on cloud infrastructure and uses third-party software components. These providers may technically process data as part of service delivery but do so as data processors under BetPro's instructions, not as independent data controllers.
- Legal and regulatory authorities: Where BetPro is required by applicable law, court order, or legitimate regulatory request to disclose data about a specific user or transaction, it will comply with that requirement. BetPro will notify the affected user where legally permitted to do so.
- Fraud prevention networks: BetPro may share limited data with industry fraud prevention and responsible gaming networks to identify and stop cross-platform abuse, including matched betting rings and self-exclusion violations.
Important: BetPro never shares your personal data with marketers, data brokers, social media platforms, or any other commercial entity for advertising or profiling purposes. Our third-party relationships exist exclusively to operate the platform and protect our members.
Some of BetPro's technology infrastructure providers and payment processing partners may be based outside Pakistan. Where personal data is transferred internationally in connection with operating the BetPro platform, we take appropriate steps to ensure that your data receives a level of protection consistent with this Privacy Policy.
These steps include requiring all international processing partners to operate under contractual data protection obligations that are at least as protective as the standards applied within Pakistan. BetPro does not transfer personal data internationally for marketing, profiling, or commercial purposes unrelated to the direct operation of your account.
Security is central to the BetPro platform architecture. We invest continuously in the systems and practices that keep your personal and financial data safe. The key security measures in place on BetPro include:
- Transport encryption: All data transmitted between your device and betpro-khelo.com is encrypted using 256-bit SSL/TLS. This is the same encryption standard used by Pakistani banks for online transactions. You can verify this by checking for the padlock symbol in your browser's address bar when using BetPro.
- Data-at-rest encryption: Personal data stored on BetPro's servers is encrypted at rest, meaning that even in the unlikely event of a server breach, the data would be unreadable without the encryption keys.
- Password security: BetPro never stores your password in plain text. All passwords are processed through a strong one-way hashing function before storage. Even BetPro employees cannot see your password.
- Access controls: Access to personal data within BetPro's internal systems is restricted strictly to employees and contractors who require it to perform their specific job functions. All internal access is logged and regularly audited.
- Two-factor authentication (2FA): BetPro supports two-factor authentication on all player accounts. We strongly recommend enabling 2FA in your account settings to add an additional layer of protection beyond your password.
- Regular security audits: BetPro undergoes regular independent security assessments to identify and address vulnerabilities before they can be exploited. Our security practices are reviewed and updated continuously.
Despite our robust security measures, no internet-based platform can guarantee absolute security. If you believe your BetPro account has been compromised, contact our support team immediately via live chat so we can secure your account without delay.
BetPro uses cookies and similar technologies on betpro-khelo.com. A cookie is a small text file placed on your device by a website to store information about your session or preferences. BetPro uses the following categories of cookies:
| Cookie Type | Purpose | Required? |
|---|
| Essential |
Keep you logged in during a session, maintain your bet slip contents, enable payment flows to work correctly, and ensure platform security features function as expected. |
Yes — cannot be disabled without breaking core BetPro functions |
| Functional |
Remember your language preferences, your last-visited BetPro section, and display settings so you do not have to re-enter them each visit. |
Optional — can be disabled from browser settings |
| Analytical |
Collect anonymised usage data to help BetPro understand which features are used most and where the platform experience can be improved. BetPro uses this data in aggregate — it does not identify individual users. |
Optional — can be disabled from browser settings |
BetPro does not use advertising cookies or allow third-party advertising networks to place tracking cookies on betpro-khelo.com. You will never see targeted ads on BetPro based on your browsing behaviour.
To manage cookies, you can adjust your browser's cookie settings at any time. Disabling essential cookies will affect the functionality of BetPro — some features may not work correctly or at all. Disabling functional and analytical cookies will not prevent you from using BetPro but will mean some preferences need to be set again each visit.
BetPro retains personal data for as long as is necessary to fulfil the purpose for which it was collected, to meet our legal obligations, or to resolve any disputes that may arise from your use of the platform. The following retention periods apply:
- Active account data: Retained for the full duration that your BetPro account is active.
- Transaction records: Retained for a minimum of five years after each transaction to meet financial record-keeping requirements. This includes deposit, withdrawal, and bet history.
- KYC documents: Retained for a minimum of five years after your account is closed, in line with applicable anti-money laundering requirements. These documents cannot be deleted on request during this period.
- Support communications: Live chat transcripts and email correspondence are retained for two years after the conversation is closed, to support any future dispute resolution.
- Technical and usage data: Retained in anonymised and aggregated form for analytical purposes. Individual-level technical data is deleted or anonymised within twelve months.
- Marketing preference records: Retained for as long as your account is active, and for one year after closure, to demonstrate compliance with marketing consent requirements.
When retention periods expire, data is securely deleted or irreversibly anonymised. BetPro does not retain personal data "just in case" — every data point we hold has an active justification linked to the purposes described in this policy.
As a BetPro member, you have the following rights in relation to the personal data we hold about you. All requests can be submitted by contacting our support team — we will respond within 30 days and will explain clearly if any part of a request cannot be fulfilled and why.
Right of Access
Request a copy of all personal data BetPro holds about you, along with information on how it is being used and who it has been shared with.
Right to Rectification
Request correction of any personal data we hold that is inaccurate or incomplete. For name and date of birth changes, identity re-verification may be required.
Right to Erasure
Request deletion of your personal data. Note that legally required records — including KYC documents and transaction history — cannot be deleted during mandatory retention periods.
Right to Restrict Processing
Request that BetPro limits how it uses your data while a dispute or investigation is pending, without requiring full deletion.
Right to Data Portability
Request your personal data in a structured, machine-readable format so it can be transferred to another service provider of your choice.
Right to Object
Object to BetPro processing your data for legitimate interest purposes. We will honour this unless we can demonstrate compelling grounds that override your interests.
BetPro is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process requires date of birth confirmation, and age is cross-referenced during KYC verification.
If BetPro becomes aware that personal data has been collected from a minor, the relevant account will be immediately suspended, all activity will be voided, any deposited funds will be returned to the originating payment method, and all associated personal data will be deleted as quickly as legally possible.
If you believe a minor has created a BetPro account, please contact our support team immediately with the relevant details so we can investigate and act swiftly.
BetPro may send you promotional communications about new games, upcoming PSL fixtures, bonus offers, and other BetPro news — but only if you have opted in to receive them, and only through the channels (SMS or email) that you have agreed to.
You can manage your marketing preferences at any time:
- From your BetPro account: Go to Account Settings and update your communication preferences. Changes take effect immediately.
- From any BetPro email: Use the unsubscribe link in the footer of any promotional email you receive from BetPro.
- Via support: Contact BetPro support via live chat and ask to be removed from marketing communications. We will update your preferences within 48 hours.
Opting out of marketing communications does not affect your ability to use BetPro or receive transactional communications — such as deposit confirmations, withdrawal notifications, KYC requests, and important account alerts. These service communications are sent regardless of your marketing preferences because they are necessary to operate your account.
BetPro will never send unsolicited promotional SMS or email messages to non-registered users. If you are receiving BetPro communications and do not have an account, please contact us so we can investigate immediately.
BetPro reviews this Privacy Policy regularly and updates it whenever our data practices change, our legal obligations evolve, or we introduce new features that affect how personal data is processed. The "Last Updated" date at the top of this page always reflects the current version.
When we make material changes — changes that meaningfully affect your rights or how we use your data — we will notify you before the new policy takes effect through your registered email address and/or a notice displayed on betpro-khelo.com. Minor updates such as typographical corrections or clarifications that do not change the substance of our data practices may be made without advance notice.
Continued use of BetPro after a Privacy Policy update constitutes your acceptance of the revised policy. If you do not accept an updated policy, please stop using BetPro and contact support to close your account. Your remaining balance above the minimum withdrawal threshold will be returned to your registered payment method.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how BetPro has handled your personal information, please get in touch with us. Our team responds to all privacy-related enquiries within 30 days.
- Live Chat: Available 24/7 from any page on betpro-khelo.com. Fastest route for urgent concerns.
- Email: support@betpro-khelo.com — for detailed requests or formal complaints. Please write "Privacy Request" or "Data Rights Request" in the subject line so your message reaches the right team quickly.
When contacting BetPro about your personal data, please have your registered mobile number or email address ready. We will need to verify your identity before actioning any data access, correction, or deletion request — this is to protect your data from being accessed by unauthorised third parties.
If you are unhappy with how BetPro has handled a privacy concern and our support team has not resolved it to your satisfaction, you may escalate the complaint to BetPro's senior management by emailing with the subject line "Escalated Privacy Complaint." We will review and respond within 14 days.
Summary: Your data is used to operate and improve BetPro, not to enrich data brokers or advertisers. We protect it with industry-standard security, keep it only as long as necessary, and give you clear rights over it. If anything in this policy is unclear, ask us — that is exactly what our support team is there for.
